The Finder has the blue smiling face icon.
S elect the Finder icon from your Dock.Click the link for your scanner model number in the list below to download the driver: NC-1000, ND-1000, or NM-1000 (the same driver file is used for all three models).Unplug your scanner and close Neat on your computer.Find your scanner model number by looking on the underside (bottom) of the scanner.Neat Scanner Drivers may work for older OS versions but agent support is not provided on older OS versions. Please Note: Neat supports MacOS Mojave 10.14 as well as two (2) major releases back - High Sierra 10.13 and Sierra 10.12.
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If you wish to recover the items (with your notes, folders, custom columns, etc.) please log into to contact support as it will be necessary to transfer a copy of the Neat Library file to another Mac running OS 10.12 - 10.14 where the Neat for Mac software is able to function. If you're currently subscribed to Neat, you can also import the PDF files into your Neat cloud account.Copy the PDF files to the Neat Exports folder you created in Step 1 in order to view and work with the scanned images in PDF format.A window will open displaying your scanned images as PDF files along with a few Neat software-related files.Control-Click (right-click if enabled) the Neat Library and select Show Package Contents.It will show an orange filing cabinet icon.
Type 'Neat Library' to locate the file containing your Neat data. Click on the magnifying glass (Finder) in the upper right of your screen.This will help in keeping your data organized. Before starting the export process, create a folder on your Desktop, called Neat Exports.Only PDF files of the original scanned images will be recovered. Note: Any metadata (customized categories, notes, folders & etc) will not export to your files.